Refunds and Returns Policy
Effective Date: June 8, 2023
Thank you for shopping at Craftperk.com (“the Website”) operated by Craftperk (“we,” “us,” or “our”). We strive to provide you with the best shopping experience and offer high-quality products. However, we understand that there may be situations where you need to return a product or request a refund. Please read this Refunds and Returns Policy carefully to understand the process, conditions, and timeframes for returns and refunds.
- Eligibility and General Information
1.1 Eligible Products: This policy applies to all physical products purchased through Craftperk.com. It does not cover digital products or services.
1.2 Contact Information: If you have any questions or need assistance with a return or refund, please contact us at:
Craftperk No 184/2, Ihala Biyanwila Kadawatha, Sri Lanka Email: craftperk.info@gmail.com
- Returns and Exchanges
2.1 Return Window: You have a period of 30 calendar days from the date of delivery to initiate a return or exchange.
2.2 Return Process: To initiate a return or exchange, please follow these steps:
- Contact our customer support team within the return window to inform us of your intent to return or exchange the product.
- Our team will provide you with detailed instructions on how to return the product, including the return address and any necessary shipping labels.
- Please securely package the product and include all original packaging, accessories, and documentation.
- Ship the product back to us using a reliable and trackable shipping method. You are responsible for any return shipping costs.
2.3 Condition of Returned Products: Returned products must be in their original condition, unused, and free from any signs of damage, wear, or alteration. We reserve the right to refuse returns if the product does not meet these requirements.
2.4 Refunds and Exchanges: Upon receiving and inspecting the returned product, we will process your refund or exchange request as follows:
- Refunds: If eligible, a refund will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to be reflected in your account.
- Exchanges: If you requested an exchange, we will ship the replacement product to you once the returned product has been received and approved.
- Non-Eligible Returns
The following items are not eligible for return or refund:
- Products that have been personalized, customized, or made-to-order specifically for you.
- Products that have been used, damaged, or altered after delivery.
- Damaged or Defective Products
4.1 Damaged Products: If you receive a product that is damaged during shipping, please contact our customer support team immediately. We may require photographic evidence of the damage to initiate the return and refund process.
4.2 Defective Products: If you believe that you have received a defective product, please contact our customer support team. We may request additional information or evidence to assess the defect before approving the return and refund.
- Customer Support
We are committed to providing excellent customer support. If you have any questions or need assistance with a return or refund, please reach out to us using the contact information provided in Section 1.2. Our customer support team will be happy to assist you and address any concerns.